Define a contract with the business on expected performance and availability.
- Make the actual end user experience transparent to business owners by monitoring every user interaction as it happens.
- Agree upon the expected service level quality with corresponding business owners.
- Have means to act in situations where he service level is not delivered according to expectations.
Fix only the bugs really worth fixing for.
- Have the defects in production automatically detected.
- Rank each defect by its impact to end users.
- Fix the defects with biggest impact first.
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