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Send alerts from Plumbr to Microsoft Teams

July 14, 2020 by Vladimir Šor Filed under: Monitoring Plumbr Product Updates

One of the best ways to get value out of Plumbr is to define thresholds on the performance metrics that are important to you and let Plumbr alert you when these thresholds are not met. This way, you don’t need to spend time looking at the Plumbr dashboard, and can be sure that you are notified when things are not as good with user experience as they should.

A crucial part of creating any alert system is making sure that the alerts reach the right people. The best way to ensure that is to use an alert channel that these people are already using to do other important things throughout their day.

Up until now Plumbr had integration with 4 communication channels to send alerts to: Email, Slack, Pagerduty and Jira. Over the last few months however our customers have increasingly started asking about integration with Microsoft Teams. Today we’re happy to announce that we have added MS Teams to the list of alert channels!

If you are a Plumbr user, here’s a quick guide on how to set Plumbr alerts up with MS Teams.

Firstly, a webhook on the Teams side has to be configured. To add a webhook, select a channel in a team you want to add the webhook to. From the channel’s page, select the + in the top navigation. On the Add a tab dialog, select Manage apps in the lower right corner. This will take you to the Manage Channel page. Select the More apps button. On the Apps page, search for the “incoming webhook” app and select it. Select the Add to a team button. On the next page, enter the name of a channel to add the webhook to, and select the Set up a connector

On the Incoming Webhook configuration screen, enter the name and select the Create button:

In order to have Plumbr alerts easily distinguishable from other messages in the channel, use a Plumbr logo (download it from here) as the webhook image.

Secondly, you need to tell Plumbr how to connect to your webhook. In order to do that, head to the Alert channels configuration page. Click on the Add new alert channel link on the bottom of the list of channels. Enter channel description and the WebHook URL that was copied from the Teams configuration page.

If everything is setup correctly, then clicking on the Send a test message button will result in a message like this in the MS Teams group:

When an alert is fired, a message like this will be sent to the MS Teams:

Clicking on the View in Plumbr button will open the relevant view in the Plumbr UI.

When an incident is resolved, a respective confirmation message will be sent:

That’s it! You have configured the MS Teams channel to receive alerts from Plumbr. Next, just use the channel when you define the alerts for an application, API or a specific service monitored by Plumbr.

Finally, if your team is using a different means of communication that isn’t supported by Plumbr yet, be sure to let us know via support@plumbr.io. The more people reach out about a specific alert channel integration, the faster we will be able to add support for it.